Frequently Asked Questions

Every TAV&OR chapter is designed, prepared, and shipped from Calgary, Alberta, Canada.

Most orders ship within 2–3 business days. Because every piece is printed to order, some sizes and colours need to be sourced first. Those orders ship within 6 business days.

You’ll get a tracking email the moment yours is on its way.

We currently ship within Canada and to the United States.

Customers in the United States are responsible for any duties, taxes, or import fees charged on delivery.

If your order has not yet been processed, we’ll do our best to help.

Email us as soon as possible at hello@tavandor.ca and we’ll let you know what’s possible.

Our heavyweight tees feature a relaxed, oversized streetwear silhouette.

If you prefer a more traditional fit, we recommend sizing down. Please refer to the Size Guide on each product page before ordering.

Tees are heavyweight 230 GSM (6.8 oz/yd²) 100% combed ring-spun cotton, cut with a relaxed drop shoulder.

Crewnecks and hoodies are heavyweight 355 GSM (10.5 oz/yd²) cotton-blend fleece with a soft cotton face for a clean print. Light Pink crewnecks use a midweight 271 GSM (8.0 oz/yd²) fleece with a brushed interior.

Every garment is chosen for its structure, durability, and comfort, and is made to be worn often.

To preserve the print and fabric:

• Wash inside out
• Cold machine wash
• Do not bleach
• Hang dry where possible
• Do not iron directly over the artwork

With proper care, your chapter is made to be worn for years.

To support responsible production and maximize our giving to The Mustard Seed, we do not offer refunds for change-of-mind purchases.

Eligible orders may be exchanged for another size or issued as TAV&OR store credit in accordance with our Return Policy.

Size exchanges are free. If your garment is eligible for exchange, contact us within 14 days of delivery.

We’ll guide you through the next steps.

Please contact us within 7 days of delivery with your order number and photographs of the issue.

We’ll work with you to make it right.

TAV comes from the ancient Hebrew letter associated with a mark, seal, or signature. OR means light.

Together they speak to something already present, made visible. You can read the full story on The Mark.

No. Our work is rooted in Scripture, but designed for anyone who appreciates thoughtful design, craftsmanship, and meaning.

Some people wear a chapter because they know the verse. Others wear it because they’re drawn to the design. Both are welcome.

Because each release tells its own story. Rather than seasonal collections, we create individual chapters—each rooted in a specific passage of Scripture and expressed through carefully considered design.

Every piece is printed to order in Calgary. That lets us keep every size and colour available without overproducing, and means each piece is made for the person who ordered it.

Every purchase helps support the work of The Mustard Seed, a Calgary organization serving people experiencing homelessness and poverty.

We give quarterly. Our first contribution will be published on The Giving page once it’s made, along with every one after it.

Because meaningful clothing should lead to meaningful action. Supporting our local community has been part of TAV&OR from the beginning, and we believe generosity should grow alongside the brand.